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Support

  1. What are the system requirements for running GenoPal on...
  2. I've noticed GenoPal Standard v3.0 is out, can I upgrade my v2.5?
  3. Can GenoPal Standard v3.0 work on my Windows Vista?
  4. When will GenoPal Pro be released?
  5. How do I purchase my license of GenoPal?
  6. How do I use GenoPal side-by-side with Adobe Photoshop and Illustrator?
  7. I lost the full-version installer, can I download it again?
  8. I lost my receipt, how do I retrieve my purchase details?
  9. Why do I get 'invalid Serial Number' or Error '-25001' when I insert my registration details right after purchase?
  10. How many times can I activate GenoPal for every license purchased?
  11. How do I transfer/revoke my activation?
  12. Can I use my registration details across PC & Mac?
  13. I have a support question that's not answered in this list.
1. What are the system requirements for running GenoPal on...
  1. Windows
    • Windows XP Professional/Home 32-bit platform
    • Windows Vista 32-bit/64-bit platform
    • Microsoft .NET Framework 2.0 (Free download here).
    • System Memory (RAM): 256Mb
    • Hard Disk: 20Mb free space
    • Display supporting at least 16-bit colors.
  • Mac
    • OS: Mac OSX 10.3 and higher
    • CPU: G3 500Mhz
    • System Memory (RAM): 256MB
    • Hard Disk: 5MB free space
    • Display: Supporting at least 16-bit colors.
    • 2. I've noticed GenoPal v3.0 is out, can I upgrade my v2.5?

    All our existing users of GenoPal version 2.5 and below are eligible for a FREE upgrade to GenoPal v3.0.

    • For Existing v2.5 Users Download the relevant link and input your Registration Name and Serial Number.
    • For Existing v2.1 Users

      Please email us at support@genopal.com with your registered name and order number to obtain a new serial number.

    If you are experiencing any difficulties, email us at support@genopal.com.
    3. Can GenoPal v3.0 work on my Windows Vista?

    Yes, we have a Windows Vista version now. Click here to buy.

    4. When will GenoPal Pro for Mac be released?

    GenoPal Pro (Mac) has just been released!

    5. How do I purchase my license of GenoPal?

    You have three options to buy GenoPal:

    1. Click here to go to our website shopping cart and purchase by Credit card or Paypal.
    2. If you're running the trial version of GenoPal, restart the software. A splash screen will give you the option to buy online.
    3. If the above options don't work, send us an email to sales@genopal.com. We will assist you with your shopping.
    6. How do I use GenoPal side-by-side with Adobe Photoshop and Illustrator?

    GenoPal stays on top of other windows unless minimized. That means that you can always use Adobe's color tool to pick up colors generated in GenoPal. Just select Adobe's eye-dropper tool, hold and drag the cursor from the workspace to GenoPal's generated colors.

    7. I lost the full-version installer, can I download it again?
    8. I lost my receipt, how do I retrieve my purchase details?

    Click here to retrieve your Serial Number, User Name etc. Please note that you will be redirected to a site outside of GenoPal.

    9. Why do I get "invalid Serial Number" or Error "-25001" when I insert my registration details right after purchase?

    Our apologies, our servers are currently overworked and we hope to fix the problem soon. In the meantime, just wait for 15 minutes and try again — your registration information should be updated on our servers.

    10. How many times can I activate GenoPal for every license purchased?
    1. Unlimited times, but only on 2 unique machines (PC/Mac)
    2. For activation on more machines, you can purchase additional licenses or revoke unwanted activation on old machines. Just email support@genopal.com if you need any help with these issues.
    11. How do I transfer/revoke my activation?

    Email us at sales@genopal.com with subject "*orderID* - Transfer/Revoke Activation" (ie ST1234567ID: Transfer/Revoke Activation)

    12. Can I use my registration details across PC & Mac?

    Yes, if your serial number starts with GPPRO or GPCLS. If not, please contact us for assistance at support@genopal.

    13. I have a support question that's not answered in this list.

    First, try reading the rest of this page. We have some great video tutorials and PDF download guides for you. If you still don't find an answer to your question, please email us at support@genopal.com.

    Videos

    1. How to make a color scheme using GenoPal
    2. How to find matching colors using GenoPal
    3. How to fine tune a given color
    4. How to talk about color
    How to make a color scheme using GenoPal. GenoPal allows you to turn your color sense into many good color schemes. Design with your instincts and trust your eye!
    How to find matching colors using GenoPal. Are you looking for a color to match one that you have? GenoPal shows you matching colors, surprising ones and classic combinations. All you got to do is to pick what you like.
    How to fine tune a given color. Can't get a color quite right? GenoPal allows you to find the exact color you have in mind: see many variations close to your current color.
    How to talk about color. Two people taking about color seldom have the same color in mind. See the colors you are talking about with GenoPal.

    Software Manuals

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